COMPANY POLICY
The main principles and aims of the Quality Management System are regulated by the Quality Policy as follows:
- Describing the company organizing methods for all activities needed to carry out the service requested by the client;
- Planning original solutions through the research and analysis of the best materials available on the market;
- Making a thorough selection of outsourcing suppliers used to make quality furnishings and finishes;
- Performing continuous controls on the projects made by outsourcing suppliers;
- Together with furnishing companies, develop partnerships and collaborations to accomplish innovative solutions;
- Systematically monitor the degree of satisfaction of the clients the results of which, in time, will reach the highest quality level;
- Computerize the management of company activities through sector specific software;
- Collaborate and inform the company personnel about the company policies, by favouring their participation in the work methodologies;
- Ensure an open dialogue with the clients by giving a continuous assistance solving the queries, problems and solutions aimed at the full satisfaction of the clients themselves.
The execution of the above company policy principles is guaranteed via the use of the following tools:
- development of documents providing the rules for managing and controlling the processes connected with the service offered and the environmental aspects;
- the efficient management of working tools and equipment in order to ensure the safety of workers;
- the continuous conforming to the growing social and legal needs in the field of privacy protection, anticipating these needs where possible, through a suitable planning of the activities and enterprises in the above fields;
- the propagation, inside the company, of the knowledge about the issues concerning the protection of “confidential” and security data as well as of the relevant technical-organizing disciplines;
- the constant information to the relevant authorities, of the issues about data treatment and security;
- The execution of periodical reviews and updates of the aims and procedures through control systems (Audits and reports) allowing to assess the performances, to re-examine and conform the policy, its relevant aims and programs.
- The training and awakening of all employees and their work, through instructional and updating activities about the importance of processes and the effect of their results on the client, so that they can operate responsibly and consciously.
The application of the company policy is also carried out via the determination and formalization, through unexpected re-examinations by the Management, of the specific aims quantified and measurable for all levels, company functions and processes deemed strategic by our Organization.
Besides the above policy, our Organization also regulates all the rights, obligations and responsibilities expressly taken with the clients it interacts with, when working.
The Board of Directors
